Thursday, January 20, 2011

Driving Away Customers (Lynch Toyota Review)

Thinking of buying or servicing a car at Lynch Toyota in Manchester? I wouldn't and here's why. Here's an excerpt of a note sent to Toyota:

Tire rotation was requested and paid for but not performed. After noticing the problem, I contacted the service manager (Vern Fortin). He was not willing to accept that I could notice the rotation hasn't occurred (Mechanical Engineer with advanced degree. Go Figure!) but agreed to send a refund. The refund never arrived.
Why be a weasel twice over such a minor issue.

But wait, there's more....

This seems to be another in-field observation of a troubling tendency: "Expert Cult". This is the view that only a specialized expert has the ability to own, use, or discuss a particular object or idea. More later...

Update: Lynch has subsequently changed their service manager.

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